Privacy policy

1. This policy applies to all visitors to our website and customers who have subscribed to the services we offer 

2. Purpose of this policy

We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (“personal information”). Personal information:

2.1. Includes 

  • Certain information collected on registration and 
  • Optional information that you voluntarily provide to us 

2.2. Excludes 

  • Information that has been made anonymous so that it does not identify a specific person; 
  • Permanently de-identified information that does not relate or cannot be traced back to you

Specifically 

  • Non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy. 

3. Acceptance of terms

You must accept all the terms of this policy when you register for any of our services. If you do not agree with anything in this policy, then you may not register for and use any of the services. You may not access our website or use our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms. 

4. Changes

We may change the terms of this policy at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

5. Collection

5.1. On registration

Once you register on our website, you will no longer be anonymous to us as you will provide us with personal information. This personal information will include: 

  • Name, surname, company name, company registration number, VAT number 
  • Postal address, email address, telephone number, postal code 
  • Unique user ID, password

5.2. Collection on use

In order to provide the Services to you, you will be asked to provide us with additional information on a voluntary basis such as (“Service information”). 

5.3. Optional details

You may also provide additional information on a voluntary basis (“optional information”). This includes content or product that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, register and subscribe for certain additional services, or otherwise use the optional features and functionality of the website.

5.4. Collection from browser

We automatically receive and record Internet usage information on our hosting company’s server logs from your browser, such as your internet protocol address (“IP Address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information. 

5.5. Cookies

When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website. 

5.6. Web beacons

Our website may contain electronic image requests (called a “single-pixel gif” or “web beacon” request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website. 

5.7. Purpose for collection

We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information. We may use your usage information for the purposes described in 5.4 and 5.5 above and to: 

  • Remember your information so that you will not have to re-enter it during your visit or the next time you access the website; 
  • Monitor website usage metrics such as total number of visitors and pages accessed; and 
  • Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website. 

6. Consent to collection

We will obtain your consent to collect personal information: 

  • In accordance with applicable law; and 
  • At the time you provide us with any registration information and optional information in accordance with the privacy policy

7. Use

7.1. Messages and updates

We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.

8. Disclosure 

8.1. Sharing

  • We may share your personal information with an affiliate, in which case we will seek to require the affiliates to honor this privacy policy. 
  • Our service providers under contract who help with parts of our business operations (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit; 
  • Credit bureaus to report account information, as permitted by law; 
  • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilize the Services to receive payments and you meet their criteria);

8.2. Regulators

If you contact us regarding your experience with using any of our products, we may disclose your personal information as required of by law or governmental audit. 

8.3. Law enforcement

We may disclose personal information if required: 

  • by a subpoena or court order; 
  • To comply with any law; 
  • To protect the safety of any individual or the general public;
  • To prevent violation of our terms of service. 

8.4. No selling

We will not sell personal information. No personal information will be disclosed to anyone except as provided in this privacy policy. 

8.5. Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners. 

8.6. Change of ownership

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information. 

8.7. Employees

We may need to disclose personal information to our employees that require the personal information to do their jobs. 

9. Security of personal information

We protect your personal information using computer safeguards such as firewalls and data encryption to protect personal information, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities. 

10. Accurate and up to date We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes mentioned in clause 5.7. From time to time we will request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online or by emailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information. 

11. Retention of personal information

We will only retain your personal information for as long as it is necessary to fulfil the purposes mentioned in clause 5.7, unless: 

  • Retention of the record is required or authorized by law; or 
  • You have consented to the retention of the record. During the period of retention, we will continue to abide our non-disclosure obligations and will not share or sell your personal information. 

12. Transfers of personal information outside South Africa We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent. 

13. Updating or removing

You may choose to correct or update the personal information you have submitted to us, by clicking the menu in any of the pages on our website.

14. The Goldtel NG Communicator Application

14.1 Security.

  • We will save your play store account email address in a safe place. It will not be shared with any other person or a third party. 

14.2 How we protect client information.

  • We take our responsibility to protect the privacy and confidentiality of any client information very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to store and secure client information from unauthorized access and use, alteration and destruction. Our own policies and procedures have been developed to protect the confidentiality of client information and to help achieve compliance with relevant rules and regulations. We hold our employees accountable for complying with those policies, procedures, rules and regulations. 
  • We collect, use and maintain client information only for appropriate purposes. 
  • We limit the collection, use and retention of client information to what we reasonably believe will help us deliver the service, to administer our business, to market our services and products, and to meet applicable laws and regulations. 
  • We review your personal data only when we believe it will enhance the services and products we can provide to clients or for legal and routine business reasons. All other access to your personal information is restricted to valid requests from law enforcement agencies. 
  • We do not share client information with anyone, even among our own affiliates and business units. We do share your identification data with vendors who are legally required to keep ID copies of clients due to regulations in their respected countries. We may disclose information we have about clients as required by law. For example, we may share information with regulatory authorities and law enforcement officials who have jurisdiction over us or if we are required to do so by applicable law and to provide information to protect against fraud. 
  • We comply with local and international anti-terrorist and anti-money laundering regulations. 
  • To help the government fight the funding of terrorism and money laundering activities, the law requires us to obtain, verify, and record any information that identifies each person who opens an account. Requirements may vary, however, any information we receive from you may be used for that purpose. When you open an account, we will ask for your name, email address, and sometimes physical address, as well as other information that will allow us to identify you. Under certain circumstances, we may also ask to see copies or scans of your identifying documents. 

14.3 Information Collected while Using the Application.

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Information regarding your location. 
  • Information from your Device’s phone book (contacts list). 

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s server or it may be simply stored on Your device. 

14.4 Use of contact information in the Goldtel NG Communicator application.

  • We are retrieving contact information from the device and can edit contact information from our application. 
  • We also allow the user to delete contacts from the application. 
  • We are using all contact information in offline mode only on the user’s device and we are not sending any information to cloud. 
  • Contact information is not shared with anyone else and we are keeping the user’s contact information private at all times. 
  • Contact information is safe and secure while using this application. 
  • We do ask prior permission upon starting the application to grant access to the contact information, thus we are using contact information strictly after getting the user’s consent and confirmation only. 
  • You can enable or disable access to this information at any time, through Your Device settings.